The role will have the following components :
Support coordinator (Front to Back Office & Risk) for one or two of the local Hong Kong clients (CNCBI, HSBC, BOCH)
Domain Expert consultant in Front Office domain of expertise, working on both BAU support and projects on this domain.
Depending on candidate’s seniority and skills, the role could also involve some pre-sales demos / workshops for prospects and existing Hong Kong clients.
The Support Coordinator component of the role will include the following responsibilities :
Build and maintain strong relationship with Hong Kong clients (in collaboration with Client Managers and Biz Dev.).
Define and monitor KPI to improve and optimize support including resources allocation.
Daily maintenance support with a high quality and timely manner. Organize and conduct user trainings.
Contribute / Lead the continuous communication with Murex internal teams to convey clients’ feedback and new modules required by clients.
Bachelors, Masters Degree
3 to 10 years’ experience at Murex, acquired in any Murex APAC office in, preferably including in Front Office domain.
Comfortable with a very strong component of client-facing and onsite work, and with remote collaboration with the other Murex consultants (Singapore- or Beijing- based) working on your accounts.
Comfortable to work in the less formally structured setup of a small Murex office, where tasks / roles assignments can be more fluid.
Previous experience as a Support Coordinator is a plus.
Fluency in Cantonese is a plus
Proactive and can-do attitude.