Loyalty Program Officer
The Hong Kong Jockey Club
Hong Kong

The Department

Our Customer Management (Public Segment) Department is to collaborate with various departments of the Club in achieving the Club's objective of Total Customer Satisfaction.

We are looking for high calibre professional to join our team.

You will

  • design and implement the logistics of customer communications
  • assist the manager to carry out communication plans over multiple channels
  • allocate loyalty gifts and POPs to different branches according to plan
  • monitor the flow of inventory and prepare regular reports
  • coordinate with internal and external parties to ensure quality delivery of loyalty programs
  • also act as the team’s administration coordinator
  • You should have

  • a bachelor degree and excellent interpersonal skills
  • minimum 4 years of experience in Marketing or Customer Loyalty Program
  • good project management skills and able to work independently
  • good market sense of loyalty program and online trends
  • to be self-motivated and able to work independently under pressure with tight schedules
  • proficiency on PC and Microsoft Office applications (e.g. Word, Excel and PowerPoint, etc.)
  • Terms of Employment

    The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.

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