EOI-Facilities Officer
CBRE
Hong Kong, Hong Kong
3天前

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows
  • up with clients to ensure customer satisfaction.
  • Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
  • Communicates work orders to technicians and assists management in resolving problems.
  • Provides reports on open and closed work orders and checks status with the appropriate technician or
  • vendor.
  • Maintains files on work orders, proposals, and department files.
  • Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
  • Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center
  • coding.
  • Assists with the inspections on the facility campus.
  • Uses pc and / or PDA for work order system, email, ESS and training.
  • Assist with process and procedure training.
  • Other duties may be assigned.
  • QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

    functions.

    EDUCATION and EXPERIENCE

    High school diploma or general education degree (GED) required. Minimum of two years of

    related experience and / or training.

    CERTIFICATES and / or LICENSES

    COMMUNICATION SKILLS

    Ability to comprehend and interpret instructions, short correspondence, and memos and ask

    clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

    Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor.

    Ability to effectively present information to an internal department and / or large groups of

    FINANCIAL KNOWLEDGE

    Requires basic knowledge of financial terms and principles. Ability to calculate simple figures

    REASONING ABILITY

    Ability to understand and carry out general instructions in standard situations. Ability to solve

    problems in standard situations. Requires basic analytical skills.

    OTHER SKILLS and / or ABILITIES

    Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing,

    walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.

    SCOPE OF RESPONSIBILITY

    Decisions made with general understanding of procedures and company policies to achieve set results

    and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

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