A Career with HANGSENG-CN Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Implement RBWM plan including sales goals, new acquisition targets, customer expansion plan in alignment with bank strategy and direction.
Focus on customer development by leading the team to provide a wide range of banking services and solutions to potential customers and maintain the incoming customer base at initial stage.
Coach the team to achieve business goals and meet customer expectations right to the target in terms of efficiency, accuracy, timeliness and professionalism
Provide insights to management and internal counterparties regarding formulating an effective acquisition strategy in the context of local markets.
Handling customer complaints and maintains the highest levels of customer satisfaction.
Managing overall team performance and sales productivity.
Accountable for the line management, sales management and coaching of the acquisition team.
Recruit, manage and develop the team to ensure they know the job expectations and career development path.
Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Cooperate with local outlets, segment specialists and assist Zone Manager to deliver local customer acquisition strategy.
Maintain a robust control environment in the team to ensure conformance with internal standards, policies and procedures, effective management of risks, and legal and regulatory compliance.
Ensure all compliance, control measures and conduct operational risk management are undertaken within the team.
Strong customer service orientation, out-going and aggressive personality, good communication and interpersonal skills, ability to work under pressure.
Strong leadership and team management skills.
Solid experience in customer portfolio management.
Proficiency in both English and Chinese, with good knowledge of PC application software.