Team Leader
HSBC Group
Hong Kong, China


A Career with HANGSENG-CN Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

  • Implement RBWM plan including sales goals, new acquisition targets, customer expansion plan in alignment with bank strategy and direction.
  • Focus on customer development by leading the team to provide a wide range of banking services and solutions to potential customers and maintain the incoming customer base at initial stage.
  • Coach the team to achieve business goals and meet customer expectations right to the target in terms of efficiency, accuracy, timeliness and professionalism
  • Provide insights to management and internal counterparties regarding formulating an effective acquisition strategy in the context of local markets.
  • Handling customer complaints and maintains the highest levels of customer satisfaction.
  • Managing overall team performance and sales productivity.
  • Accountable for the line management, sales management and coaching of the acquisition team.
  • Recruit, manage and develop the team to ensure they know the job expectations and career development path.
  • Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
  • Cooperate with local outlets, segment specialists and assist Zone Manager to deliver local customer acquisition strategy.
  • Maintain a robust control environment in the team to ensure conformance with internal standards, policies and procedures, effective management of risks, and legal and regulatory compliance.
  • Ensure all compliance, control measures and conduct operational risk management are undertaken within the team.
  • Qualifications

  • Strong customer service orientation, out-going and aggressive personality, good communication and interpersonal skills, ability to work under pressure.
  • Strong leadership and team management skills.
  • Solid experience in customer portfolio management.
  • Proficiency in both English and Chinese, with good knowledge of PC application software.
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