Express Claims Examiner
AIG
Quarry Bay
6天前

Functional Area :

CL - ClaimsEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Insurance Hong Kong Limited

Who we are

Join 65,000 AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship and in return, we offer world-

class opportunities that lead to exciting careers across a broad range of disciplines. Discover who you can become at AIG.

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider.

We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department.

Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG.

Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other.

Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Your contribution at AIG

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.

  • Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
  • May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.

    as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim

  • Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
  • Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information
  • Determining and timely sets appropriate reserves within authority level
  • Identifying subrogation opportunities and fraud potential and make appropriate referrals
  • What we are looking for

  • At least 1 to 2 years' of experience in adjusting lower level complexity Personal Accident and Travel claims. Fresh graduates with prior knowledge / experience in Insurance / customer service will also be considered.
  • Ability to prioritize and multi-task effectively in a fast paced environment
  • Ability to communicate information clearly and concisely both verbally and in writing
  • Computer proficiency
  • Acquiring adjuster licenses or related may be required, depending upon country / jurisdictional requirements
  • Requires proficiency in Desk Management, phone etiquette’ , time management and dealing with difficult customers
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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