Infrastructure Engineer
Aquis Search, EA Licence No: 16S8125
Hong Kong, Hong Kong


  • Provide level 1 & 2 technical support to users primarily in Asia regional offices but also international offices
  • Responsible for Infrastructures Services including Lan / Wan, Server, TOIP, Printings services, etc.
  • Ensure all requests from users and incidents are escalated and resolved according to IT SLA and Business needs.
  • Assist in project work to upgrade or implement new systems throughout the regional offices within agreed timescale, and follow IT project methodology adopted by the global standard
  • Support the continuous optimization of business processes
  • Give advice and develop user training on Computer / Office tools when required
  • Participate in regular meetings with key contacts to understand business needs
  • Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc
  • Requirements

  • Bachelor Degree or above in Computer Science or relevant
  • A minimum of 8 years of working experience in desktop support, windows server administration, preferably within financial services or professional services firm
  • Ability to communicate effectively and confidently with people from different background
  • Strong sense of teamwork with good problem solving skills;
  • Fluent in both English and Cantonese is required
  • Technical experience in multiple areas of the following :
  • Microsoft environment (operating system, server, AD, SCCM )
  • Office Applications
  • Exchange / Outlook mail system
  • Citrix
  • Desktop Hardware and configuration
  • Printing - Hardware and configuration
  • LAN / WAN technology
  • ServiceNow
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