Key Account Manager, 4PL Global Origin Service Operations
Hong Kong, HK

The role encompasses ownership for global 2PL and vendor management activities with focus on major volume origins for all transport modes.

The position will act as key representative towards customer, and closely work with internal stakeholders including Control Tower operational units as well as with Regional and Country 4PL Origin OKAM’s.

Responsibilities :

  • Act as primary point of 4PL origin management contact for customer.
  • In charge for reviewing and monitoring relevant KPI results and auditing, for, and on behalf of customer.
  • Provide operational management support, advice and expertise to Country 4PL OKAM’s in accordance with company procedures, SOP, infrastructure of subcontractors, KPI’s, innovation development and agreed objectives.
  • Work closely with Control Tower team in Manila to ensure quality of delivery.
  • Communicate clearly the progress of monthly / quarterly initiatives to customer.
  • Suggest and where appropriate participate in continuous improvement projects related to origin operations activities.
  • Identify potential gaps in existing procedures, systems, and tools or related. Propose strategies to close any perceived gaps.
  • Travel to physical operational locations for process audits and enhancements as requested by Management.
  • Drive for highest quality of operational service excellence, productivities, security measure and compliance and potential cost reduction in the operation .
  • Support the 4PL global account management team for implementation of global continuous improvement projects.
  • Maintain professional and technical knowledge by attending educational workshops, conferences and seminars.
  • Requirements :

  • Degree holder with at least 10 years of operational working experience in global forwarding / logistics company.
  • Minimum 7 years of experience in CFS Warehousing Operation, contract logistics and related matters.
  • Solid exposure and sound knowledge on 3PL and Order / Freight Management operations.
  • Experience in regional or global operational key account role preferred.
  • Good team player, ready to take personal accountability for achieving individual and shared goals.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem solving skills.
  • Fluency in English is mandatory.
  • We offer attractive salary and fringe benefits including free shuttle bus from Kwai Fong / Mei Foo to Kwai Chung Container Terminal to the right candidates.

    Please click Apply to submit to us your job application.

    We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant or similar post(s) within DSV Group.

    Applicants who have not heard from us within 6 weeks from the date of this application may consider their application unsuccessful.

    All personal data of unsuccessful applications will be destroyed within 2 years after the completion of the recruitment exercise.


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