Application Support and Development Manager

HKT

Hong Kong HK, HK

2天前

Application Support and Development Manager

Your role

To oversee and lead the requirement analysis, design, implementation and commissioning on system

To act as the Project Manager to manage the IT backbone infrastructure in Call Center to meet different service level requirements in a timely and quality manner

To develop solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives and demonstrates to work creatively and analytically (strong diagnostic skills).

To oversee the formulation of IT and telecommunications facilities, development strategy and associated implementation plan, and exercise proper control of budget

To drive and motivate a team of system support staff in HK and PRC call center infrastructure design, build and implementation.

To manage product vendors for delivery of systems implementation project and maintenance support

To liaise with corporate IT, engineering departments and external vendors for support on project implementation.

To keep abreast of latest technology to improve efficiency and productivity

To succeed in this role

Degree holder in Computer Science / Computer Engineering with minimum 10 years’ relevant experience in system implementation and integration in telecommunication filed and Call Center / Retail environment

Solid experience on call center infrastructure setup and relocation.

Proven ability to build, manage and foster a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Excellent interpersonal as well as communication and presentation skills

Strong analytics and ability to craft value propositions and business cases

Has the flexibility to be capable of working independently as well as managing matrix teams and / or work efforts within the company

Functional experience with Call Center operations and transformations

Demonstrated leadership in professional setting

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