Application Support and Development Manager
Hong Kong HK, HK

Application Support and Development Manager

Your role

  • To oversee and lead the requirement analysis, design, implementation and commissioning on system
  • To act as the Project Manager to manage the IT backbone infrastructure in Call Center to meet different service level requirements in a timely and quality manner
  • To develop solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives and demonstrates to work creatively and analytically (strong diagnostic skills).
  • To oversee the formulation of IT and telecommunications facilities, development strategy and associated implementation plan, and exercise proper control of budget
  • To drive and motivate a team of system support staff in HK and PRC call center infrastructure design, build and implementation.
  • To manage product vendors for delivery of systems implementation project and maintenance support
  • To liaise with corporate IT, engineering departments and external vendors for support on project implementation.
  • To keep abreast of latest technology to improve efficiency and productivity
  • To succeed in this role

  • Degree holder in Computer Science / Computer Engineering with minimum 10 years’ relevant experience in system implementation and integration in telecommunication filed and Call Center / Retail environment
  • Solid experience on call center infrastructure setup and relocation.
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent interpersonal as well as communication and presentation skills
  • Strong analytics and ability to craft value propositions and business cases
  • Has the flexibility to be capable of working independently as well as managing matrix teams and / or work efforts within the company
  • Functional experience with Call Center operations and transformations
  • Demonstrated leadership in professional setting
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