Job Purpose :
Supervise the team to promote / cross sell loan products to new and existing customers through inbound / outbound calls.
Monitor and control the inbound and outbound call activities in order to achieve the business targets and ensure all telemarketing staffs are comply with internal guidelines, legal and regulatory requirements.
Main Responsibilities :
Set objectives to telemarketing staff and monitor their performance so as to improve the sales achievements
Monitor the job efficiency, achieve the goals and manage the manpower planning
Give guidelines to telemarketing staff for handling the non-routine cases
Ensure high quality services are provided through call monitoring
Review on working procedures of the telemarketing staff productivity and sales achievement regularly
Provide training to the telemarketing staff for handling inbound / outbound calls efficiently and independently
Motivate telemarketing staff to achieve sales target and enhance the job satisfaction
Ensure all telemarketing staff are comply with the internal guidelines, legal and regulatory requirements
Assist Managers to achieve all objectives and enhance the team morale
Incumbent Requirements :
Post-secondary education with atleast 5 years’ relevant experience
Good in sales motivation with strong sales management skills