Be the customers’ primary contact from various sources (phone and email), on handle test quotation, orders and follow-
up activities in a courteous manner
Coordinates and develops customer relationships by handling customer inquiries
Provides support for non-technical customer requests, including questions / issues such as billing inquiries, service requests and general UL information
Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments
Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc.
using the Customer Relationship Management (CRM) system
Performs other duties as required
Higher Diploma or above any disciplines;
Experience in testing industry is preferred;
A team player with good sense of customer focus, good interpersonal and communication skills;
Good command of both spoken & written English;
Fresh graduates will also be considered;
Immediate available is preferred.