The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.
The team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds.
Some operational activities are executed by the local transfer agency unit, while other functions are performed by Citi’s outsourced locations globally or with external vendors.
The candidate will be responsible for handling daily BAU activities, including client and vendor management & servicing.
He / She will work closely with colleagues in other teams within the transfer agency unit as well as with units in other Citi locations performing offshored activities.
Key Responsibilities :
The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes :
The candidate should also have experience in the following responsibilities of the Transfer Agent :
The candidate should have strong knowledge of the full trade cycle including other functions performed within TA, as well as the responsibilities of the Administrator and Custodian.
The following aspects of the role are also important :
1. People Management :
This role is for a people manager and in addition to managing the daily responsibilities of the team, the candidate will also be required to build an effective working relationship with and between the team members and to guide them in their tasks.
Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role.
2. Control Environment :
The candidate is expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation.
3. Relationship and Network Building :
The candidate is also be expected to focus on building relationships with the Citi’s transfer agency outsourced vendors and other Citi locations that perform tasks on behalf of the Hong Kong transfer agency unit, with the clients and other business partners both internally and externally.
The candidate will act as the transfer agency’s single point of contact for the vendor and sites performing transfer agency responsibilities on behalf of Citi’s clients, and will require strong skill sets and experience in respect of :
Development value :
This is a senior role and is an ideal position for a candidate with strong transfer agency operations and management experience, particularly in relation to client servicing, back office support and outsourced functions.
The role will also present opportunities for involvement in departmental and inter departmental initiatives which are outside the daily tasks performed by the team.
The role will provide opportunity to the candidate to participate in cross functional initiatives, being part of the overall management team within TA and Funds Operations.
Knowledge / Experience :
The candidate should have approximately 7 to 10 years of working experience and preferably within the Transfer Agency operations or in a Transfer Agency support role e.
g. Transfer Agency project management and should have been in a people management position for at least 4 years.
In addition to a strong knowledge of Transfer Agency operations and the Funds Industry as outlined above, the candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills.
The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent TA.
The candidate should also be methodical and has excellent oral and written communication skills.
Due to the nature of the oversight of the outsourced functions, the candidate should also have strong regulatory background and understanding of local regulatory obligations and requirements.
Candidates should be educated to 3rd level. Professional qualifications are preferred but not mandatory
Core Skills & Competencies :
People and self-management :
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK
Time Type : Full time
Citi is an equal opportunity and affirmative action employer.
Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity CLICK HERE.
To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.