Corporate Account Executive
Lalamove
Hong Kong
16小时前

Daily client communication with customers to arrange and monitor daily delivery schedules and order volumes to ensure sufficient driver supply, follow up on ad hoc requests.

Manage drivers to achieve the highest standard of customer experience and adherence to agreed SOPs and SLAs.Assist in Planning, coordinating and implementing different driver motivation and retention campaigns to improve drivers’ loyalty and lifetime valueSolving daily delivery issues in a most effective and cost-efficient manner, with prompt resolution of customer complaints.

Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments.Gather relevant feedback from drivers and customer operations to share with relevant teams for continuous product and service improvement.

Support the implementation of new SOPs and product enhancements with customers and drivers in conjunction with other stakeholders.

Requirements :

  • University degree holder in business or related disciplines
  • At least 1 - 2 years in sales and marketing or an operational role with front-facing experience, preferably in a logistics / e-commerce fulfilment environment
  • Self-motivated, passionate, a good team player with positive and a can-do working attitude
  • Strong communication skills with proficiency in written and spoken English and Chinese
  • Proficient in MS Word, Powerpoint and Excel
  • Local travel to customer sites and with drivers performing deliveries will be required.
  • Strong sense of responsibility and detail-oriented with high level of accuracy
  • Shifts may be required for working during weekends
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