General Description : The position covers several areas : Heavy focus and initial concentration on being the Asia Pacific (AP) Zone CRM Business Administrator who serves as the primary point of contact for new deployment, data integrity, user support in AP.
Specific Responsibilities and Requirements : CRM Business Administrator (for Global CRM Tools Salesforce.com / Opportunities-to-Order) · As the Zone Support to provide assistances to countries super users and end users in AP in a timely, efficient and knowledgeable manner for Salesforce.
com (Internal, Partner Sales Communities and Customer Success Portals) as well as Opportunities-to-Order. · Deploy and support new features and UAT (User Acceptance Testing) in the CRM Applications in AP · Work closely with various functional teams (i.
e. Finance, PMO, Presales, Services, Marketing, Channel, Maintenance Operations, Customer Success Organization) to coordinate new features and data maintenance for Salesforce.
com (Internal, Partner Sales and Customer Success Portals) as well as Opportunities-to-Order. · Create and manage reporting hierarchy for proper pipeline reporting and Quotes / Orders workflow resources : o add and delete Users as employees are hired, transferred, or leave the organization o find a way to make sure that this is in sync with other sources of hierarchy for long term, but this is manual currently.
g. Salesforce.com and / or others), SAP as well as Dun & Bradstreet location structure · Ability to work on assigned tasks with minimal oversight · Ability to work with international cultures and multiple time zones · 3+ years’ experience implementing CRM application(s) is an added advantage · willing to learn but with less experience will also be considered · Bachelor Degree preferred At Siemens we are always challenging ourselves to build a better future.
We need the most innovative and diverse Digital Minds to develop tomorrow s reality.