Senior Distribution Digital Support Manager


This role will work to progress AXA HKs digital agenda and increase internal and external adoption of Emma by AXA and chatbot. This role will focus on :

  • Design and drive the onboarding, training, change management marketing, analysis and communications required to support the adoption of the Emma by AXA digital product across our agency, broker and bancassurance channels and contact center teams.
  • Support the strategic and continuous improvement roadmaps for the Emma by AXA programme.
  • Work closely with other teams in CSDO to increase the overall digital engagement of all users, including end customers, distribution channels and staff.
  • A critical element of this role is to build strong working relationships with all distribution channels, helping to drive adoption of Emma by AXA.

    The incumbent needs to have strong relationship management, problem solving and organisational skills with a key ability to prioritize and flex across a varied portfolio of work.


  • Established track record in similar capacity / industry / coverage with demonstrable experience of distribution channel relationship management and stakeholder engagement at senior level
  • Strong creative intuition, able to deliver innovative conceptual thinking, whilst also having an analytical mindset to work out organizational and business implications
  • Excellent communication and leadership skills, with a proven track record of influencing and motivating others to achieve results and exceed targets.
  • Ability to communicate complex topics to different audiences through a range of data, written and verbal methods
  • Experience of preparing, delivering updates, strategies and presentations to all parts of the organization
  • Proven project and programme management experience and ability to deliver results in a fast paced and energetic environment
  • Substantial change management experience across multi-functional, multi-site, multi-product and multi-distribution channel
  • Stakeholder and influencing skills, including communication, negotiation of deadlines and requirements, management of expectation, recommendations, quality of outputs etc.
  • Language : Native in Cantonese and Fluent in English and Mandarin
  • About AXA

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    ABOUT AXA HONG KONG AND MACAU AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over million customers 1 in the region.

    In addition to being the #1 global Property & Casualty commercial lines insurer 2 , we are also one of the largest health protection providers in Hong Kong and Macau.

    Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do.

    We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers.

    We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

    2 AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.


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