Senior Owners Relationship Officer (Marketing & CRM) (10-Month Temporary) (Ref: 20005865)
The Hong Kong Jockey Club
Hong Kong

The Department

Owners Relationship Team is a dedicated team offers a wide range of services to horse owners who are the backbone of the racing industry, on both race days and non-race days.

The team is responsible to assist horse owners in all ownership matters throughout their horse ownership journey. In order to build a stronger bonding between the Club and Owners, better CRM and a number of relationship building events will be organized in a racing season to maximize optimal result.

You will :

  • assist to plan, coordinate and monitor the implementation of all online and offline marketing initiatives to support CRM objective
  • prepare marketing and promotional materials for owners events and liaise with service providers
  • provide onsite support for Owners events in Hong Kong and China and attend race day duties
  • assist to plan and execute owner services improvement plan for new racing season
  • identify service gaps and do benchmarking exercise against leading hospitality service providers
  • handle horse owners’ enquiries and work with other departments to tailor solutions for Owners
  • You should have :

  • a degree in Marketing & PR or hospitality disciplines
  • 5 year or above working experience in VIP client servicing or marketing; Prior CRM experience will be a strong plus
  • sound customer service mind set, strong in building rapport and trust with customers and co-workers
  • excellent problem solving and communication skills
  • ability to work under pressure and multi-tasks handling
  • good command of English, Cantonese, and Mandarin in both verbal and written
  • proficiency in MS Office; good knowledge in Adobe Illustrator will be an advantage
  • flexibility in shift duty arrangements on weekends
  • Terms of Employment

    The level of appointment will be commensurate with qualifications and experience. Ten-month temporary employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.


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