Hong Kong Client Site Services Engineer
Edge Technology Group
Central, Hong Kong, Hong Kong

About the Company :

Edge Technology Group is a global IT consultancy that exclusively deals within the Financial Services Space, predominantly with Hedge Fund, Asset Manager, Private Equity and Family Office Clientele.

Now in its 13th year, Edge has become partner to over 350 funds delivering only the highest calibre of talent with in-depth industry knowledge, expertise and a passion for excellence in the areas of IT strategy, cyber security, and cloud hosting solutions.

Edge has 8 offices and 8 data centers in geographically dispersed locations throughout Asia Pacific, Europe, and the US.

Edge launched the Singapore office in 2014, Hong Kong in 2015 and Sydney in 2018, and has quickly established itself as the premier IT partner for APAC-based financial firms, advising and supporting the most distinguished funds in the region.

Edge Technology Group is expanding our Client Remote Services team in Hong Kong to cover our growing local client base. We are looking to hire individuals that share the same work ethic and value for time to market deliverables as each and every one of our clients.

About the role - Client Site Services Engineer - Job Description :

The Client Site Services engineer assists client staffs with their trading floor-centric computer desktop systems. This position interfaces with systems engineering, networking, development and operations teams to provide top quality systems functionality, support and service to our financial clients.

The Client Site Services position requires high levels of professionalism, strong problem solving skills, and the ability to quickly learn new technologies and their utilization in state of the art trading environments.

Essential Functions include-

Work closely with client portfolio managers, traders, operations and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients.

Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.

Act as on-site presence to test computers and all related computer systems, networks and applications to ensure they are functioning properly.

Identifying and resolving problems affecting computer operation systems. Escalate to Systems Engineering and Network Engineering staff as required.

Work with Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support.

Upgrading computer hardware and software as required.

Training client employees on the use of computer hardware and software systems.

Ensuring incident ticket requests are closed on time and with high client satisfaction. Perform duties on rotation-based schedule as part of 24 / 7 / 365 support required.

Desired Skills & Experience

3 plus years' experience in providing Desktop IT Support within a sophisticated Trading Floor environment, where high levels of service and technical expertise were required.

Strong communication and customer service skills across all levels of an organization. Proven ability to support trading professionals, as well as collaborate with all levels of IT staff.

Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.

Strong diagnostic / troubleshooting skills must have an abiding curiosity and interest in IT.

Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.

Willingness to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.

  • Experience in working in Hedge Funds, Fund of Fund or Private Equity firms; smaller organizations where ability to learn a range of technologies was required;
  • and / or client facing / field service roles are all a plus.

    Technical skills and Qualifications

  • Strong knowledge of Windows 10, Windows 7, Active Directory and Exchange essential.
  • Expertise in creating user accounts in Active Directory, creating distribution lists, global contacts in Exchange, etc.
  • Good understanding and experience working with VMware, related working knowledge of SANs.
  • Strong working knowledge of industry standard desktop imaging and packaging.
  • Strong understanding of market data - Bloomberg, Thomson Reuters, Factset etc.
  • Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support.
  • Strong knowledge of Microsoft Office required. Knowledge of Visio, MS Projects a plus.
  • Working knowledge of networking routers, firewalls, switches, and remote access tools such as Cisco, Citrix, VPN, etc.
  • Experience managing Office365.
  • Working knowledge of spyware / malware removal tools and techniques.
  • Working knowledge of Mobile Device Management tools.
  • Experience with Microsoft Azure or AWS is a plus.
  • Education

    BS or equivalent in CS, MIS or Engineering desirable but not required.

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