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Responsible for handling customer inquires via telephone, email, or online platform
Roles and Responsibilities :
Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
Reports problems, potential crisis and complaint to supervisor for service improvement;
Makes outbound call to customers for follow-up cases;
Executes empowerment guidelines;
Documents call activities in system
Documents follow up items in log sheet or send email to AIAHK Business Partners
Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
Minimum Job Requirements :
Secondary education graduate with 4 years working experience
Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor.
Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
Hands-on experience in customer service.
Basic insurance or MPF knowledge would be definitely an advantage.
You are required to obtain relevant license if your job involves in regulated activities.