Collections Manager - Debt Work Out and Recovery - Wealth and Personal Banking
Kowloon City, Kowloon, Hong Kong

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.

4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.

7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as Collections Manager - Debt Work Out and Recovery.

Principal responsibilities

  • This position is reporting to Senior Collection manager to manage the Debts Work Out function to handle debts restructuring both internal and Industry-wise debts relief plan
  • To manage productivity and effectivenss of Debts Work Out team to provide suitable solutions to assist our financial distress customers
  • To manage performance by integrating external collection agent (DCA) to enhance efficiency and effectiveness to achieve total target.
  • To manage performance for all recovery channels both internal and external.
  • To ensure all our Debts Work Out and Rrecoveries actions are fully complied with our bank's policy, treat customer fair and regulatory requirement
  • To execute our Global Credit Control Service guidelines to manage our 3rd party debt collection agency
  • To work closely with our in-house collection functions to ensure our placements are aligned with our Local Collection Manual
  • To directly handle Debts Work Out and Recovery related complaint resolution process and follow our bank's complaint handle policy.
  • To monitor and improve external accounts placement criteria to increase successful ratio from our 3rd Party Collection Agency.
  • Requirements

  • University graduate or candidate with proven knowledge in Debts Work Out and Recovery
  • Broad experience within the banking and financial sector with specific legal experience and knowledge in risk management, debt recoveries and collections system
  • Confident in handling telephone conversation with customers and possesses good negotiation skills
  • Sound leadership, interpersonal and people management skills
  • Strong communication skills - good command of English and Cantonese
  • When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed.

  • For internal applicants in Hong Kong with less than six months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well;
  • for more information you can visit HRDirect and search for content "HKG : Do I need any approval to look for internal career opportunities?".


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