Senior Customer Communications Manager - HSBC Life
HSBC Group
Hong Kong, China


Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.

We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients.

The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high caliber professional to join our team as Senior Customer Communications Manager .

Principal responsibilities

  • Lead the customer communications operation as one of the key customer proposition pillars to support the business growth
  • Act as a lead to participate in various product delivery, compliance and regulatory related workgroups to understand business requirements and contribute inputs from customer communications' perspectives to provide a seamless customer experience while meeting the business requirements
  • Champion communication excellence and lead the market standard by an embedded customer centric approach in all customer facing materials across all channels to drive sales growth.
  • Work closely with Customer Propositions and Customer Care teams in developing and implementing the customer roadmap and related principles so as to deliver the robust omni channel customer engagement strategies
  • Support the formulation and implementation of customer experience or service excellence strategy to win new customers, deepen existing customer's relationship, gain loyalty and uplift the brand image
  • Monitor team's budget and full time equivalent resource to promote operation efficiency and streamlined business model
  • Requirements

    Minimum of a bachelor's degree in Finance, Marketing, Communications or Business related studies. Post graduate degree is preferred.

    Solid year of professional experience in the Banking or Insurance industry with proven track record in driving customer service excellence, growth, marketing strategy and achieving business strategy.

    Knowledge of bank operation and distribution channels would be an advantage.

    Well-developed communication, interpersonal and project management skills, with excellent relationship skillset in dealing with stakeholders and vendor.

    Excellent planning, analytical, problem solving and decision making skills

    Ability to handle multi tasks in a fast pace work environment, motivate the teams or counterparts and prioritize work assignments

    High levels of energy and enthusiasm, with the ability to influence and engage in a positive and inspiring manner

    Strong proficiency in verbal and written Chinese and English as well as translation skills

    You’ll achieve more when you join HSBC.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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