Bring your career aspirations to life with AIA!
Responsible for maintaining Panel Network for the provision of health services to insured under various product arrangement.
Roles and Responsibilities :
Execute provider communication
Handle enquiries from all channels for daily operation.
Answer all calls and written enquires within the established service standards.
Resolve Network questions or problems as presented within the established service standards.
Coordinate with Panel Administrator to monitor panel system performance for on-line eligibility check via IEC, WEC, and / or Panel File.
Investigate on reported servicing issue
Follow up on provider issue from panel network.
Investigate on reported network provider issue (corporate products arrangement).
Follow up with panel network to resolve the issue and identify area for improvement.
Feedback with follow up action taken to maintain customer satisfaction.
Arrange network health related services
Arrange network services in accordance with requests from customers.
Recruit network provider for health related services, such as Annual Flu Vaccination Program, health talk and redemption program.
Administer panel network for health related services.
Coordinate for service enhancement
Attend any briefings / updates on technical enhancement.
Review value added services from provider such as SMS confirmation process to follow AIA requirement.
Service review with outsourcing vendor / provider on the hotline services.
Other duties and responsibilities
Coordinate health care related services for enhancing customer satisfaction.
Participate in projects relating to service enhancement or new business initiatives arise.
You are required to obtain relevant license if your job involves in regulated activities
Other duties and responsibilities as assigned by supervisor
Minimum Job Requirements :
University / College graduate in Health Administration or relevant disciplines.
Minimum 3 years’ experiences in health industry.
Registered nurse is preferred.
Customer-oriented with excellent communication and interpersonal skills.
Self-motivated, analytical and detailed-minded in problem solving.
Proficient in MS Office.
Strong communication skills in both written and oral English and Chinese.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date.