Technology Manager, Chatbot Development and Support
AIA Australia
Hong Kong, HK

Bring your career aspirations to life with AIA!Summary : The Application Integration Engineer will support web application development for mobile device and fine-tune existing systems / implement new computer systems to ensure smooth production run of application systems for users.

Roles and Responsibilities : Chatbot Development Support and monitor the development, implementation and maintenance for Chatbot Support business requirements gathering, analysis, and documentation of best practices and solution frameworks Manage stakeholder expectations and coordinate with IT, vendors and contractors to ensure successful project executions with high quality deliverables Collaborate with end users to ensure developed systems can fulfil user requirements Replicate and scale solutions to potential functions with common / similar business needs Work with supporting vendors and transfer knowledge and expertise of the developed solutions back to AIA team Other responsibilities Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements Job Requirements : Bachelor in Statistics, Data Science, Computer Science, Electronic Engineering, Information Engineering or other relevant disciplines At least 5 years relevant experiences in Financial Services, Information Technology or Retail industry Hands on experience to develop chatbot using IBM Watson NLP tools including DialogFlow, intent and entity training Knowledge of HTML coding Experience with ML / AI / NLP / Speech Analytics / Speech Recognition solutions Programming experience with SQL, Python, C++, Scala, Java, R or similar language Ability to pick up insurance concepts quickly Fluent in English and Cantonese Basic insurance and pension knowledge would be definitely an advantage Candidates with less experience will be considered in junior positions Build a career with us as we help our customers and the community live healthier, longer, better lives.

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