Assistant Customer Relationship Officer
Laichikok, Kowloon

Assistant Customer Relationship Officer

Company : Corporation / Salary : $Negotiable

Main Duties & Responsibilities :

  • Promote loan refinance service to existing customers and gain the business
  • Follow-up with existing customers on loan repayment and redemption / release property in professional and integrity way.
  • Responsible for negotiating the repayment terms with delinquent customers and conducting personal visits and investigations
  • Provide support to the supervisor on collection and administrative issues relating to problem loan accounts
  • Record collection activities and customers response into system
  • Requirements

    Education and Experience :

  • Form 5 or above
  • Banking experience with exposure to credit control and debt collection operations
  • Working experience in sales in service-oriented industry is an advantage
  • Skills & Abilities :
  • Ability to work under pressure
  • Proficiency in spoken and written Cantonese and English, knowledge of Putonghua will be an advantage
  • Good interpersonal, negotiation, communication, analytical and problem solving skills
  • Familiar with PC skills including MS Word and Excel
  • Fresh Graduates or summer job-seekers may not be considered as our right candidates.)

    Desired personality & work attitudes :

  • Customer service oriented and proactive
  • Systematic, detail-minded and accountable
  • Enthusiastic & self-motivated to perform the jobs
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