Customer Service Exective (Temp: 2 ...
Besteam Personnel Consultancy Limited

Higher Diploma or above

At least 2 years relevant working experience, preferably in retail / distribution environment

Good management skills in communication, especially in telephone manner

Proficient in MS Office, especially in MS Excel (Pivot Table, Vlookup)

Experience in EPR system

Good command of both spoken and written English and Chinese (including Mandarin)

Responsibilities :

Co-ordination and overall controlling of order progress

Receive, check and consolidate Sales Order after orders finalized from Sales

Facilitate and coordinate customer defective return

Manage order fulfillment issues related to different parties

Handle stock allocations

Manage HK delivery arrangement

Provide updates on order shipment status

Act as first contact point for customer complaints and enquiries

Support the sales process and follow up with administrative tasks

Handle customer inquiry, follow up orders independently from hotlines

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