Senior Programme Manager
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Programme Manager

RBWM Transformation - RBWM COO

We are currently seeking a high caliber professional to join our department as Senior Programme Manager under RBWM Transformation Team.

Principal Responsibilities :

  • Lead a team of Project Managers & business analysts to steer change initiation, design, monitor and drive for the delivery of RBWM programmes / projects till benefits realization.
  • Manage RBWM business portfolio in terms of IT investment and resources allocation to maximize the business benefit whilst ensuring risk mitigation and regulatory compliance.
  • Work closely with wide spectrum of stakeholders and partners including business users, operations, IT teams, risk stewards such as legal and compliance and Group / Regional teams of HSBC to enable effective programme and project governance.
  • Anticipate and identify existing or emerging risks / issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation.
  • Take action to mitigate the risks and minimize impacts.

  • Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness.
  • Assist the Head of RBWM Transformation to build a team with strong business sense and transformation / consultancy skills.
  • Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.
  • Requirements :

  • University graduate in related disciplines or other relevant qualifications
  • Minimum of 8 years’ relevant experience in project management
  • Broad knowledge of the Retail banking business and operations , especially with experiences in compliance, will be an advantage
  • Previous experience as a project manager in medium-to-large scale projects and / or PMO will be an advantage
  • Agile knowledge and adoption experience an advantage
  • Keep abreast of market developments and business trends to explore new business opportunities
  • Excellent leadership, communication, influencing, planning and organizing skills
  • Excellent written communication skills, ability to clearly document the current state and the recommendations
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both spoken and written English and Chinese
  • 申請
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