A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Senior Programme Manager
RBWM Transformation - RBWM COO
We are currently seeking a high caliber professional to join our department as Senior Programme Manager under RBWM Transformation Team.
Principal Responsibilities :
Lead a team of Project Managers & business analysts to steer change initiation, design, monitor and drive for the delivery of RBWM programmes / projects till benefits realization.
Manage RBWM business portfolio in terms of IT investment and resources allocation to maximize the business benefit whilst ensuring risk mitigation and regulatory compliance.
Work closely with wide spectrum of stakeholders and partners including business users, operations, IT teams, risk stewards such as legal and compliance and Group / Regional teams of HSBC to enable effective programme and project governance.
Anticipate and identify existing or emerging risks / issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation.
Take action to mitigate the risks and minimize impacts.
Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness.
Assist the Head of RBWM Transformation to build a team with strong business sense and transformation / consultancy skills.
Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.
University graduate in related disciplines or other relevant qualifications
Minimum of 8 years’ relevant experience in project management
Broad knowledge of the Retail banking business and operations , especially with experiences in compliance, will be an advantage
Previous experience as a project manager in medium-to-large scale projects and / or PMO will be an advantage
Agile knowledge and adoption experience an advantage
Keep abreast of market developments and business trends to explore new business opportunities
Excellent leadership, communication, influencing, planning and organizing skills
Excellent written communication skills, ability to clearly document the current state and the recommendations
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Proficiency in both spoken and written English and Chinese