Amazon.com has built a reputation for excellence with #1 in Customer Service. Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies.
With Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud .
You will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability.
You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Roles and Responsibilities
As a Customer Support Architect (CSA), you will engage the partners and customers and collaborate with internal team members and stakeholders to help deliver AWS solutions.
You will spend a large part of your day in direct communications with AWS partners and customers, working on wide-range of technologies.
You will interact with a broad cross section of AWS spanning a wide range of technologies, working closely with sales, solutions architecture, software development and service teams to deliver the best solutions with efficient use of resources and technologies.
The right candidate will possess a strong program management and project management background for large revenue contributor accounts, leading cross-
functional projects from design to launch, and will have a well-rounded technical background in current AWS technologies.
You must be willing to roll up your sleeves and get the job done.
This is a technical support role (NOT call center) who should be hands-on with various IT areas and provide timely and professional setup, configuration, troubleshooting of solution demos, and advice on architectural best practice to AWS customers.
Within the team, you will be responsible for working with partners and customers on technical solutions and you will be creating demonstration of the solution end-to-end.
If you fit the description, this might be the role you are looking for!