Operations Strategy and Planning Manager / Senior Manager (HK)
Hong Kong, Hong Kong
What you'll do?
Lead projects visible to the company's C-suite. Drive cross-functional and cross-regional projects to improve the customer journey, operational and compliance processes
Analyze data to uncover efficiency improvement opportunities and develop data metrics to track impact and progress
Optimise processes and resources to improve various customer touchpoints including booking confirmation, customer interactions and Klook's physical presence for service redemption
Develop roadmap for cross regional physical customer touchpoints and operations from both a commercial and operational perspective, from choosing strategic locations (eg airports, city centers to physical inventory management, logistics fulfillment lead time optimization etc
What you'll need?
4 - 8 years in operations in industries like travel, ecommerce, logistics, or tech startups
Track record of successfully driving cross departmental projects is preferred
Financial Planning & Analysis and or Finance or Service Operations. Solid project delivery experience... Professional finance or accounting qualification (ACCA, HKCPA, ICAEW, CIMA, ICAA etc). Deloitte China...
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