Operations Strategy and Planning Manager / Senior Manager (HK)
Klook
Hong Kong, Hong Kong
6天前

What you'll do?

  • Lead projects visible to the company's C-suite. Drive cross-functional and cross-regional projects to improve the customer journey, operational and compliance processes
  • Analyze data to uncover efficiency improvement opportunities and develop data metrics to track impact and progress
  • Optimise processes and resources to improve various customer touchpoints including booking confirmation, customer interactions and Klook's physical presence for service redemption
  • Develop roadmap for cross regional physical customer touchpoints and operations from both a commercial and operational perspective, from choosing strategic locations (eg airports, city centers to physical inventory management, logistics fulfillment lead time optimization etc
  • What you'll need?

  • 4 - 8 years in operations in industries like travel, ecommerce, logistics, or tech startups
  • Track record of successfully driving cross departmental projects is preferred
  • Strong analytical skills. Excel proficiency highly preferred
  • Experience in travel products such as Attractions & Shows, Transportation (eg. airline, railway, private cars), Car Rental, Tours & Activities is a plus
  • Fluent in spoken and written English and Chinese.
  • Eager to work in small team and fast-paced environment
  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
  • Bachelor's degree or above
  • What you'll get?

  • An environment that values honesty, transparency and respect with awesome co-workers across Asia
  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
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