$$ Gratuity Bonus $$ - Customer Services Executive (1 Year Contract)
HKT
Hong Kong HK, HK
4天前

$$ Gratuity Bonus $$ - Customer Services Executive (1 Year Contract)

  • Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle;
  • enjoy flexible time by working shifts and achieve work-life balance.

    We welcome people with strong determination, customer service skills and a heart in customer service to join our team of experts.

    Well established as a dedicated Service Centre representing Asia’s leading airline and multi-pillar rewards programme throughout the region, we offer a range of services and privileges to our customers with over 1000 partners worldwide for an exciting range of travel and lifestyle experience.

    Your role :

  • Delight our members by providing best-in-class quality service
  • Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information enquiries
  • Provide the best solution to every enquiries of customers
  • Be the bridge to collect customers’ concerns for continuous improvement
  • Handle ad hoc tasks as allocated by Team Leader / Manager
  • To succeed in this role :

  • Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages (especially Japanese speaking) is an advantage
  • Strong courteous telephone manner and communication techniques
  • Excellent customer service mindset and logical thinking skills
  • Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
  • Fresh Graduates will also be considered.

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