$$ Gratuity Bonus $$ - Customer Services Executive (1 Year Contract)
Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle;
enjoy flexible time by working shifts and achieve work-life balance.
We welcome people with strong determination, customer service skills and a heart in customer service to join our team of experts.
Well established as a dedicated Service Centre representing Asia’s leading airline and multi-pillar rewards programme throughout the region, we offer a range of services and privileges to our customers with over 1000 partners worldwide for an exciting range of travel and lifestyle experience.
Your role :
Delight our members by providing best-in-class quality service
Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information enquiries
Provide the best solution to every enquiries of customers
Be the bridge to collect customers’ concerns for continuous improvement
Handle ad hoc tasks as allocated by Team Leader / Manager
To succeed in this role :
Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages (especially Japanese speaking) is an advantage
Strong courteous telephone manner and communication techniques
Excellent customer service mindset and logical thinking skills
Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
Fresh Graduates will also be considered.
