People Capability Lead, Human Resources GCNA & HK
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities


  • The role holder will lead the People Capability delivery Function for the GCNA Region And represent People Capability across all internal and external forums.
  • The role holder will build, own and drive the People Capability agenda of the regional in line with the Regional Business priorities.

  • GCNA, a profitable region for Standard Chartered Bank. Home to 20,000 colleagues and with a 2019 income budget - $6.55BN, OP $2.
  • 5-2.6BN. the 5 markets present unique opportunities for the franchise. GCNA region contributes to 40% of Bank’s income and 60% of its profit.

    China opening and the Greater Bay area developing as a new region of growth, the GCNA opportunity for business is immense and one of the business imperatives is to deliver on the People Capability agenda.

    The role of People Capability Delivery is strategic in the context of the region to understand its unique needs, challenges and build a People Capability agenda that is commensurate with the Business aspirations.

    The role will also partner with the virtual Bank Leadership in HK to drive the People Capability strategy.

  • Currently, the role could be based out of either HK or China and will double hat one of the countries China or HK.
  • Business

  • Understand the Regional Business & HR priority and able to articulate People Capability strategy in line with the same.
  • Engages with Regional stakeholders, clients, learners & key members of HR & CMT in country to anchor the People Capability agenda
  • Understand the Region / Country HR & Business strategy, understand the overall People Capability strategy and can create linkages and make an operating People Capability plan for the regions and country the incumbent supports.
  • Understands the country / regions needs and can match them to group offerings as afar as possible. Can pull through People Capability solutions from across to meet business needs.
  • Demonstrates knowledge of what would build People Capability and augment programs with interventions that enable capability development.
  • Engages in performance consulting conversations with appropriate levels in business, using appropriate channels to identify People Capability and performance needs and provide optimal solutions.
  • Processes

  • As the BANK makes a shift towards self-Learning, the regional Head People Capability keeps technology shifts and drive mindset change around adoption and uptake of People Capability products
  • Provide advisory to People Capability Delivery Head & People Capability management team on issues of Regional Importance for a sharper, business and regional aligned People Capability strategy
  • Understands the People Capability strategy and makes sure that it is broken into manageable parts and leverages various available leavers, pulls them in and drives People Capability experience in the Region
  • Engages in performance consulting conversations with appropriate levels in business, using appropriate channels to identify People Capability and performance needs and provide optimal solutions.
  • Create a process of effective pre and post People Capability engagement to promote sustainability and effectively review the impact of People Capability interventions.
  • Champion the concept and practice of People Manager Coaching with leaders at all levels.
  • Share best practice insights with other Country / Region heads through Community of Practice.
  • Working closely with the HR product heads to ensure aligned, holistic People Capability solutions to the Business.
  • Create a platform to encourage Leader-led People Capability solutions.
  • Work closely with the Localization wherever appropriate to ensure design & implementation of People Capability interventions related to local Talent.
  • People and Talent

  • Attract and retain the appropriate profile of Leadership facilitators & PEOPLE CAPABILITY Delivery managers to deliver the Business, HR and People Capability Agenda.
  • Frame and execute the 4Es (Education, experience, exposure & environment) People Capability framework to enable facilitator development.
  • Ensure Facilitation standards are followed; every facilitator in the country is on the facilitator development journey
  • Engage and develop facilitators by promoting skill building and constant refreshment of facilitator processes, mind-sets and techniques.
  • Engage in effective facilitator capacity planning and create solutions to address gaps / surplus facilitator capacity, regularly monitoring and reviewing capacity utilization of the facilitation team against Group Standards.
  • Implement an effective performance management system for the team.
  • Lead the journey of People Capability Delivery transformation in the region & the country they double hat
  • Understands what good People Capability design looks like. Is aware of latest trends in Learning
  • Encourages the facilitators to make the design their own localize where needed
  • Collaborate with facilitators and People Capability Heads to ensure that content development is in line with business needs and meets the needs of the customer and the learner in local environments.
  • Demonstrates ability to liaison with Learners, their managers and business to check if the People Capability outcomes are being achieved.
  • Demonstrates ability to liaison with group product and segment heads and provides appropriate feedback on the People Capability outcomes and program design
  • Manages all regulatory body in country on People Capability Requirement with the Head of HR
  • Aligns the country People Capability intervention / activity as per regulatory or government requirement
  • Maintains all records for any compliance / regulation related certification
  • Collaborate with the Group team to curate business solutions, maintaining both structured and informal communication networks with the Group team as appropriate.
  • Maintain active involvement in relevant Group projects like SABA cloud, on-boarding processes, Line Trainer Certification, Right Start Live Online, D1R.
  • Governance

  • Embed the principles of Sales Governance and Group Learning Framework, ensuring full compliance with all relevant regulatory Group and local guidelines.
  • Ensure that the team is audit ready for all audits / compliance reviews to be cleared.
  • Collaborate with Finance teams to maintain understanding of budgeting cycles / trends and manage budgets effectively.
  • Utilise MIS to review budgets and make proactive decisions regarding investments and cost saves.
  • Proactively manage projects in terms of relocations, migration of processes and the introduction of new technologies such as the Bank’s learning management system, SABA cloud.
  • Ensure proper recording of learning activity across the bank.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. The Right Environment
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Other Responsibilities

  • Driving the Regional & Country People Capability agenda
  • Management of External local regulator / government (wherever applicable)
  • Driving People Capability outcomes in the region
  • Driving People Capability delivery transformation for 2020
  • Team Management / Vendor management & engagement
  • Drive facilitator capability
  • Our Ideal Candidate

  • Experience of working in People capability / Experience of working in HR
  • 申請
    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。