The Branch Manager is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team .
The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
Conduct planning and budgeting activities for branch, manage and control human resources, technological and supply needs
Provide individual feedback to staff and management; perform training and hold one-on-one coaching sessions
Coordinate team sessions with sales executives assigned to the branch, drive focus on client experience and team morale
Coordinate product and service training, oversee implementation of process improvements / efficiencies
Maintain relationship with key clients, business partners and stakeholders, ensure customers receive timely updates on cases, and manage retention tasks
Prioritize and coordinate daily tasks to ensure operating efficiencies are achieved, including call and email queue monitoring
Coordinate with facilities to ensure adequacy of infrastructure and general upkeep of the branch
Execute financial activities for branch including overdraft authorizations, new account openings, and negotiating interest rates
Manage control and review of files, ensure compliance with Anti-money Laundering and Know Your Customer compliance policies
Control and follow up on adherence to regional operations procedures; ensure correct execution of the commercial strategy
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
6-10 years of relevant experience required
Previous experience in management of banking, sales or client service preferred
Previous experience in product management, procedures and regulations preferred
Proven management skills
Consistently demonstrates clear and concise written and verbal communication skills
Consistently demonstrates analytic skills
Bachelor's Degree / University degree or equivalent experience in Business Management, Economics, Finance or similar field
Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group : Consumer Sales
Job Family : Branch Sales
Time Type :