Clients Service Manager, Priority Banking
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

The Role Responsibilities


  • To assist the Senior Branch Operation & Service Manager and Relationship Manager to :
  • Achieve / exceed the business targets set
  • Control and administer the daily operations from Priority Banking customers
  • Ensure that office rules, branch control and operational procedures are strictly adhered to
  • To support Relationship Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition
  • Processes

  • To bring to the attention of the Senior Branch Operation & Service Manager any problems encountered together with any recommended solutions.
  • To facilitate sales, service monitoring by up-keeping all necessary data tracking and system input.
  • To conduct sales document checking / follow up where required.
  • To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
  • To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.
  • People and Talent

  • To assist Senior Branch Operation & Service Manager to supervise the overall operations of the Priority Banking Team.
  • Governance

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

    Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the assigned branch to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Internal Contacts

  • All branch sales and service staff
  • All frontline business stakeholders
  • All Retail Banking departments stakeholders (Strategy Branch Operations & System / CEPG etc.), and
  • Other support functions (IT / Audit / Finance / HR etc.)
  • External Contacts

  • Retail Banking customers
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