Administrator
AXA Bank
HONG KONG
1天前

Description

Assist Assistant Claims Manager to support the claims team in daily claims operation, enquiry and continuous claims process improvement

  • Assess and approve complicated claims
  • Meet service turnaround time and achieve claims KPI targets
  • To handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team
  • Assist in reviewing workflow, implementing continuous claims process improvement
  • Assist in compiling regular management report
  • Assist in conducting training to colleagues and distributors
  • Participate in assigned projects
  • Qualifications

  • University graduate or above with FLMI or quivalent
  • Relevant experience in Claims and Insurance Industry is preferred
  • Customer Cnetric minded and good communication skill
  • High emotional maturity and able to work under pressure
  • Excellent command of both written and spoken English and Chinese
  • Result-oriented, self-motivated, patient, cheerful and positive
  • About AXA

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

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