Top Insurer - Senior / Customer Service Officer
ConnectedGroup
Hong Kong
3天前

Top Insurer - Senior / Customer Service Officer

Location Hong Kong Job-type Salary Annual Bonus Contact Rita Yu Email Reference 02092022 1662101391

Your Responsibilities :

  • Handle customer enquiries through email / phone and provide excellent service in a professional and timely manner
  • Maintain satisfactory quality of customer service
  • Make appropriate recommendations to meet customers' expectation
  • Maintain relationship with the customers through courtesy calls to maximize the level of satisfaction
  • Provide, collect and manage customer data in full compliance to internal policies
  • Escalate enquiries when necessary in line with company's guidelines
  • Your Requirements :

  • Preferable with 2 years of experience in customer service environment and / or exposure gained in insurance or financial industry;
  • Fresh graduate is welcome

  • Good knowledge of the insurance product and operations
  • Good communication skills, professional telephone manner
  • Great command of English, Mandarin and Cantonese
  • Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing
  • If you are interested in this role, please do not hesitate to send your CV to me at . All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

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