Process Analyst, Fraud (6-month renewable contract)
Hong Kong

What We'll Bring :

A key function to help improving the customers on-boarding experience and growing the Direct-to-consumer business. This role will leverage and support the fintech solution which is widely adopted by HK banking industry.

The solution was also awarded the Reg-Tech Golden Award from the Institute of Financial Technologists of Asia (IFTA) and the top prize in the FinTech-Banking category of the Hong Kong Business Technology Excellence.

What You'll Bring :

  • Proactive and high attention to detail
  • Possess high conduct credentials, ethics and integrity
  • Experience in fraud investigation or operations is in advance
  • Good command of both spoken and written English and Chinese
  • Proficiency in Microsoft Office applications
  • High School diploma or equivalent
  • Impact You'll Make :

  • Perform manual review of customer activity for manual approval and identify suspicious or unusual transactions on a daily basis
  • Document fully and consistently all reported cases reviews including data, analysis and conclusion.
  • Evaluate current processes and make recommendations to improve its efficiency and effectiveness
  • Create user stories to the scum teams for system enhancement on the solution design and process flows etc.
  • Works with the production support team and DTC Customer Service team to investigate and analyzes suspicious cases and provides responses to the Customer Service team on the recommendations.
  • Other duties as assigned
  • TransUnion Job Title

    Analyst, Product Management


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