What We'll Bring :
A key function to help improving the customers on-boarding experience and growing the Direct-to-consumer business. This role will leverage and support the fintech solution which is widely adopted by HK banking industry.
The solution was also awarded the Reg-Tech Golden Award from the Institute of Financial Technologists of Asia (IFTA) and the top prize in the FinTech-Banking category of the Hong Kong Business Technology Excellence.
What You'll Bring :
Proactive and high attention to detail
Possess high conduct credentials, ethics and integrity
Experience in fraud investigation or operations is in advance
Good command of both spoken and written English and Chinese
Proficiency in Microsoft Office applications
High School diploma or equivalent
Impact You'll Make :
Perform manual review of customer activity for manual approval and identify suspicious or unusual transactions on a daily basis
Document fully and consistently all reported cases reviews including data, analysis and conclusion.
Evaluate current processes and make recommendations to improve its efficiency and effectiveness
Create user stories to the scum teams for system enhancement on the solution design and process flows etc.
Works with the production support team and DTC Customer Service team to investigate and analyzes suspicious cases and provides responses to the Customer Service team on the recommendations.
Other duties as assigned
TransUnion Job Title
Analyst, Product Management