Education / Experience and Skill Requirement
The primary role of the Account Manager is to retain and grow customer revenue by increasing the value clients receive from Acuity.
Responsible for a predetermined set of customers within one or more territories. Ensure timely contract renewals
Commercial liaison for existing customers. Identify and feedback any selling opportunities (new, cross sell, up-sell) or renewal risks to the relevant Director / MD.
Take an active part in supporting activity to help close sales opportunities and manage these risks.
Play a key role in making sure the new client assimilates well, such that the customer is directed where to go to use Acuity and has clarity on what we can do.
With consistency and over time, the AM will build deep personal relationships that uncover influence points in the customer’s decision process - and the AM will communicate this information to the Director and management.
Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills
Bachelor’s degree required, preferably in related field (Economics, Finance, Marketing, and Accounting).
3-6 year’s work experience
Must be a team player
Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager or relevant role
Client management in current role (client communication, governance etc.)
Serve as the lead point of contact for all customer account management matters
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
Assist with challenging client requests or issue escalations as needed
Keep a systematic track of customer meetings, highlighting key findings and outcome in the appropriate system such as the CRM system and weekly reporting and trackers
Ensure timely contract renewals
Creatively work with the Director to retain and grow existing business.
Identify opportunities for increased revenue within the assigned account and communicate such with the Director
Notify issuers of annual fee revisions (as need be) and gather customer feedback on price changes