Facility management in prestigious financial services portfolio
Manage a sizable team including delegated FM, engineering staff members and onsite sub-contractors across multiple locations in Hong Kong
Managing office improvement project and dynamic move & change request
The purpose of this position is to manage the facilities management for multiple functions of building operations & maintenance for our client's account portfolio covering multiple locations in Hong Kong.
Act as a key local FM lead which includes handling dynamic move & change request, small scale office improvement project in addition to oversee enterprise services such as cleaning & janitorial, company fleet & shuttle, secure destruction etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Full accountability for FM Service Delivery for Hong Kong office with multiple sites; key contact point of building management & FM sub-contractors;
take on ownership for any incident and ensure prompt escalation.
Manage FM standards and FM delivery through KPIs / SLAs measures.
Develops and maintains positive relationships with clients; manage communications and reporting with key banking stakeholders.
Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Supervise & lead local FM team through effective coaching, training and continuous professional development; drive positive changes & review workflow for continue services enhancement.
Coordinates, oversees and / or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.
Assign work orders from building management system to corresponding FM members and ensure that assignments are completed.
Vendor performance monitoring - develops relationships with onsite vendor leaders / workforce to collaborate on inspections, site audits, key controls, performance indicators and customer satisfaction.
Report incidents of risk or regulatory compliance concerns and escalate as needed.
Responsible for facilities inspections and annual reporting.
Lead and manages moves, adds and change activities.
Ensure small scale FM projects are delivered on time and within budget.
Convey client requirement to FM scope; partnering with Souring, Transaction and Project teams to derive successful day to day operations.
Obtains and reviews price quotes for the procurement of parts, services, and labour for FM initiatives.
Ensures all contractual measures are met; manages the execution of the agreed scope of work and recommends process improvements.
Measures for best practices and collaborates with colleagues and partners to provide best in class services.
Financial accountability & financial control contribute to the budgetary preparation cycle, effective cost management, and monthly budget & forecast review.
Oversee Purchase Order issuance, invoice processing and accuracy of cost allocation.
Ensure compliance with all legislative requirements in accordance with the CBRE Environmental Health & Safety policy
Support all Environmental & Energy Management requirements.
Other duties may be assigned.
Degree or qualifications at further education level preferable
At least 8 years of progressive experience in business and FM management with a proven track record in business growth and development for a large and complex client
Extensive experience in customer relationship management and with dealing with suppliers / contractors
Ability to communicate effectively in English and Cantonese. Mandarin preferable.