Assistant Branch Manager
Dah Sing Bank
Hong Kong

Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for ensuring the branch operation is in accordance with the established rules and procedures, and high quality customer service is provided.

Responsibilities :

Supervise counter services of a retail branch

Ensure standard operating procedures are conformed

Responsible for branch security and well-being of the premises

Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments

Assist in scheduling working hours and involve in performance management / counseling on branch operations staff

Perform cross-selling bank products to customers

To meet the challenge, you should have the following qualifications and attributes :

Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level

Thorough knowledge of retail branch operations and security control

Sound interpersonal and communication skills

Ability to work independently and under pressure

Good command of written and spoken English and Chinese

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