Senior Manager, Customer Insights
Hong Kong

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Responsibilities :

Gather business requirements from cross functional stakeholders to define scope, design and build the framework for strategic initiatives on data projects

Coordinating and collaborating with cross-functional teams, stakeholders, and vendors for the smooth functioning of the enterprise data system

Translate business requirements to technical solutions leveraging strong business acumen

Agile team collaboration in continual development of Company's big data analytics platform and existing data governance frameworks

Data analysis, data discovery and metadata management for business intelligence (BI), quantitative modelling, machine learning and predictive analytics projects

Define and lead team to implement the data flow, data visualization, BI reporting, data dashboard, data model data architecture framework, standards, and principles

Experience and Skillsets :

Degree Holder in Computer Science or Information Technology related disciplines

Minimum 8 years relevant experience in financial service industry

Minimum 5 years’ experience in Data warehouse or Business Intelligent System development of which at least 3 years of leading team

Experience in interacting with lines of business users

Proven track record of successful implementation of all project life cycle stages from requirements gathering through implementation and enhancements

Solid knowledge in Azure Data Lake, DataBricks, IBM DataStage, Cognos, Qliksense, DataRobot, PowerBI and relational database

Strong interpersonal and negotiating skills and an ability to work under pressure

Good command in both spoken and written English and Chinese

Self-motivated and possess strong leadership, communication, analytical, problem solving, organizing and project management skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

We also allow for reasonable adjustments to support people with special requirements.


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