IT Product Specialist
Kennedys
Hong Kong
18小时前

Team

Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

Our IT Product Management team is comprised of proactive experts that focus on internal and external applications to provide guidance on procurement, adoption and training of applications.

Primarily located in the UK, this team provides services globally.

Key Responsibilities

  • Work within a small global team of specialists to deliver expert knowledge and advice on technology use within the firm.
  • This may include 1-1 tutorials, creating and delivering how-to videos, leading webinars, etc.

  • Identify opportunities for improvement within processes by developing business analyses, undertaking formal analysis and validation of requirements for new systems and enhancements to existing systems, and quantifying benefits and costs as appropriate and prioritising for review
  • Develop and maintain relationships with end-users, researching possible software or process solutions to increase work efficiency.
  • Understand Legal processes to be able to effectively map those requirements to develop business process maps.
  • Support the delivery of selected applications or technologies into the firm, ensuring handover of support material to the internal IT teams.
  • Ensure internally-developed and externally-procured applications deliver expected value.
  • Required experience

  • Process mapping
  • Previous experience in engaging with end users
  • Proactive in problem solving
  • Training experience in a professional services background.
  • About Kennedys

    Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,300 people worldwide across 43 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

    Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

    We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services.

    We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

    What do we have to offer?

    We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm.

    Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

    Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive.

    Our values are at the core of who we are and what make us a great firm to work with and for.

    We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals.

    Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world.

    A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).

    We've created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach.

    We are here to provide answers, recommendations, strategy and tactics.

    Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible.

    We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

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