Support Engineer / Lead
Hong Kong, Hong Kong


  • Identify operational problems by observing and studying system functioning and performance results
  • Maintain safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations
  • Provide technical support and guidance on operations validation, development and implementation
  • Develop operational solutions and assist in the development and maintenance of operational standards and procedures including ITIL processes
  • Manage production changes including application deployment
  • Perform 7x24 first line support
  • Ad hoc duties as assigned
  • Basic Qualifications :

  • Degree or above in Computer Engineering / Computer Science or related discipline
  • 3+ years’ experience in IT Operations / Support
  • Solid years of hands-on experience in managing production systems
  • Preferred Skills and Experience :

  • Hands on and working knowledge of scripting technologies
  • Basic concept of database and Cloud technologies
  • Basic concept of any programming languages in any of Java, Node.js, Python, C++, C#
  • Strong organizational skills and ability to multitask, balancing competing priorities
  • Good command of written, spoken English and Mandarin
  • A full version of the JD is available upon request. Please get in touch with me via email dm

    How do I apply?

    Simply click the apply button or you can drop an email to Dhiraj (dm with your resume.


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