Job Location : Hong KongExiger APAC is excited to welcome to our team highly motivated and inquisitive individuals. In APAC, we are based in Hong Kong and Singapore where we deliver top-notch due diligence research to our clients.
We are looking for a resourceful, driven Research Manager with a mix of due diligence expertise and customer service abilities.
The ideal candidate will have excellent communication skills, quality assurance capabilities, as well as the ability to adapt to fluctuating requirements and priorities.
Extensive primary and secondary research using a variety of open-source and web-based tools
Identification of pertinent information and development of useful insights into the subject
Own cases from request to submission
Write clear, concise and thorough reports for clients
Utilize best practices in research methodology to effectively complete reports for various different clients and of various different scopes
Commitment to integrity and thoroughness of research and writing
Complete research and writing of cases of all levels of complexity
Assist with case administration and team organization
Contribute to the allocation and assignment of professional research staff to client projects
Align research professionals’ skills and capabilities to client needs
Manage the day-to-day external relationships and case orders from multiple client accounts as well as oversee the product delivery process to ensure reports are delivered on time, providing superior client experience across all client engagements
Conduct content review for products of all levels of complexity
Coordinate with and support other functions, such as Training, to enhance existing methodologies and processes (e.g., updating or developing scope-specific or client-specific training materials for team members) to ensure client requirements are consistently met
Actively coordinate with Staffing independently to provide alternative options in scope or delivery options to meet client expectations in their requested timeline, exhausting all options to win engagements
Evaluate feedback from clients about our products and services and disseminate to appropriate stakeholders; as needed, assist with the resolution thereof and address with clients
Ensure all relevant internal stakeholders are well-informed of client activity, pipeline, feedback, and issues
Act as an Exiger Diligence brand ambassador by exhibiting positive and professional behavior both internally and externally
Educate clients on Exiger Diligence updates, products, scopes, and processes, as needed
Coordinate the order intake process by obtaining all required information (as available) from clients to ensure successful research can be completed, and also to manage client expectations accordingly
Support discussions with relevant stakeholders on opportunities or requests on behalf of clients in portfolio, including assisting with the development of presentations, proposals, and vendor metrics
Participate in and support calls with clients to discuss new projects or to present adverse findings as needed, setting a collaborative tone to engage clients from a consultative mindset
Work closely with the Business Development Team, and deeply engage in client development with local clients in APAC
Manage end-of-month case closings in coordination with Finance team and other stakeholders to ensure appropriate revenue recognition and billing of cases
Contribute to all other business activities as needed such as supporting the delivery of products and services to clients
Knowledge & Skills
Professional fluency / proficiency in English
Professional fluency / proficiency in Chinese (Simplified and Traditional)
Proficiency in working with Microsoft Office software including Word
Excellent writing skills
Rigorous attention to detail
Superior comprehension and analytical abilities
Excellent logical thinking
Ability to work in fast-paced and self-driven environment
Organizational and time management competency required
Strong customer service orientation
Ability to manage and prioritize several projects and assignments simultaneously
Ability to collaborate vertically and horizontally across the organization
Basic knowledge of legal system and politics in China or other Asian jurisdictions such as China, Malaysia, Singapore, or Indonesia, in order to understand political exposure / connections
Interest and understanding of current events, international affairs, financial regulations, economics and / or finance
Professional fluency / proficiency in a second Asian language such as Hindi, Thai, Korean, Vietnamese, or other Asian languages a plus
Experience working with contractors a plus
Experience in quality assurance a plus
Professional Experience Required
Bachelor’s degree required, At least 1.5 to 2 years of experience in the Due Diligence industry, including familiarity with a broad spectrum of product scopes and complexity.
We at Exiger are committed to equal opportunities and diversity. To remain an equal opportunity employer, we intend that no qualified job applicant or employee shall receive less favorable treatment because of their gender, marital or civil partnership status, sexual orientation, color, race, ethnic origin, religion or political belief, disability or age.
There will be equal opportunities in the recruitment, training and development and promotion of employees.