Customer Services Officer - Airport Ticketing
Corporation
Laichikok, Kowloon
2天前

Customer Services Officer - Airport Ticketing

Company : Corporation / Salary : $Negotiable

Key Responsibilities :

  • Handle flight reservation and ticketing at airport counter;
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions;
  • Issue ticket and MCO;
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash / credit card receipts;
  • Prepare daily / monthly sales report and other relevant monthly reports;
  • Assist to oversee the airport operations and monitoring GHA performance.
  • Requirements :

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE, including English & Chinese or equivalent;
  • Minimum 1 year relevant working experience;
  • Knowledge in airline ticketing & reservation system;
  • Good command of spoken Cantonese, Mandarin and English;
  • Tactful in handling customers, problem solving and interpersonal skills;
  • Familiar in computer applications (Excel);
  • Willing to take shift duties;
  • Immediate available is preferred
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