Branch Head
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities


  • Strive to maximize branch profitability by achieving the committed targets, devising and implementing strategies, developing new business opportunities of the selected segments, namely the Priority Banking, Personal Banking, general mass market, managing the sales, service and operations activities of the branch.
  • Strong emphasis on outserving our customers to maximise customer experience.
  • Business

  • Manage costs
  • Generate revenue through sales volume, customer acquisition, retention, relationship enhancement and new market segment penetration
  • Expand on existing customer relationships
  • Refer potential customers to other units
  • Target allocation for individual sales, counter sales and bulk deal sales
  • Daily activity plan for branch sales on customer contact, follow-up calls, localised DM etc
  • Weekly meeting to review past week result, plan and set focus for coming week
  • Processes

  • Ensure all security measures are in place
  • Ensure compliance of Management Manual, Operating Manuals and Bank's laid down procedures
  • Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  • Comply with all relevant policies and procedures covering regulatory, local and group requirements
  • People and Talent

  • Create a positive and energetic working environment
  • Build a strong and capable working team. Manage and maintain a team of top-quality RMs and support staff to gain the perception of having the best PrB personnel in the market
  • Develop staff for succession plan with the support of HR
  • Risk Management

  • To ensure that control procedures outlined in various Branch Operations Manuals or Procedure Manuals are fully implemented, and ensure staff compliance with the same.
  • To comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities.
  • Governance

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

    Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the assigned branch to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Insert local regulator e.g. PRA / FCA prescribed responsibilities and Rationale for allocation.
  • Internal Contacts

  • All frontline business stakeholders
  • All Retail Banking departments stakeholders (Strategy Branch Operations & System / CEPG etc.), and
  • Other support functions (IT / Audit / Finance / HR etc.)
  • External Contacts

  • Retail Banking customers
  • Business partners (Solicitors / real estate agents etc)
  • Our Ideal Candidate

  • RI and TR Licenses
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