Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.
We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants.
Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.
And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into.
Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free for all Friday lunches.
It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.
We’re looking for a great Customer Service Supervisor to join our growing Customer Experience department.
You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box - ludicrous ideas welcome! You need to have a fun personality, make the team laugh, all whilst setting a great example and maintaining a professional working relationship.
Your role will include but not limit to :
Continuously monitor the metrics of the team - % of late orders, average delivery time and speed of response / efficiency in dealing with customer enquiries.
Identifying issues with processes or gaps in data and tackling it. This then needs to be clearly communicated to your manager - along with a tangible solution.
Leading the team in the absence of the Manager - this will include reporting to Head of Customer Operations, attending team meetings, firmwide meetings, international CS meetings and more!
Fun working environment
Regular team activities