Senior Customer Service Representative
Manulife
Hong Kong, HK
4天前

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • 2+ years of customer service experience preferred but not a must
  • Preferably worked previously in a call centre / service centre environment
  • Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
  • Excellent telephone manner with good interpersonal skills
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Excellent service attitude and able to follow through on commitments to customers
  • Adherence to quality standards
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word / Excel
  • Good communication skills in English and Chinese, both written and spoken
  • On the job you will :

  • Handle and resolve customer queries and requests via phone, counter and email on products and services in a professional manner with tactful customer service skills
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
  • Provide support to management and recommend productivity / service improvements.
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
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