The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
2+ years of customer service experience preferred but not a must
Preferably worked previously in a call centre / service centre environment
Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
Excellent telephone manner with good interpersonal skills
Mature and pleasant personality
Self-motivated and able to work independently
Excellent service attitude and able to follow through on commitments to customers
Adherence to quality standards
Fast and accurate typing skills (over 45 wpm) and PC literate in Word / Excel
Good communication skills in English and Chinese, both written and spoken
On the job you will :
Handle and resolve customer queries and requests via phone, counter and email on products and services in a professional manner with tactful customer service skills
Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
Provide support to management and recommend productivity / service improvements.
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.