The Global Middle Office (GMO) provides transaction management support, workflow coordination, rating desk services, and other broad operational support to Moody’s Investors Service’s Rating teams.
The department works closely with the lines of business to improve both business process and data quality across the rating lifecycle.
The GMO has over 100 employees in 5 countries and is a key player in business process development, new company wide initiatives, and technology projects
Support new deal set-up, data capture (e.g., amendments), lifecycle data maintenance, data quality assurance and tracking support to the rating analysts within the designated Line of Business (LOB)
participates in projects
Monitors designated mailboxes to ensure timely and effective handling of internal and external client requests. Organizes work to meet deadlines and time sensitive requests / projects.
Facilitates resolution to technical issues and / or more complex external inquiries with supervision by Senior Financial Data Associate / Specialist / Team Leader
Builds positive relationships with clients to ensure customer satisfaction
Demonstrates the ability to deal professionally with clients. Delivers high level of service across high volume of transactions.
Promptly and efficiently escalates conflicts / problems / database / data inconsistency
Able to identify and research issues and / or discrepancies with data and / or requests for follow up with the analyst.
Resolves basic client inquiries (both internal and external clients)
Demonstrates increasing awareness of procedures, guidelines and regulatory requirements as it pertains to their job function by asking relevant questions.
Liaison with Rating Teams and other Moody’s departments (Commercial, Information Technology, etc.) as required
Provide back-up coverage for designated associate in the event of absence and holidays to ensure seamless service to GMO clients
Willing to accept new challenges
Demonstrates flexibility with last minute changes in commitments and deadlines
Contributes positively to the team even under pressure or when performing routine and / or administrative tasks
Places interest of the team above individual self-interest
Continue to develop broad based knowledge of financial instruments, terminology, and related business practices
Excellent attention to detail and ability to complete repetitive process with no error
Clear written and verbal communication skills with an ability to communicate complex business concepts to a senior audience.
Highly organized and efficient
Competency in Microsoft Office (Outlook, Excel, Word and Powerpoint.)
A strong client focused orientation with the drive and enthusiasm required to achieve results and assume customer satisfaction.
Strong interpersonal and teamwork skills
Works using own initiative and without close supervision
Strong administrator with excellent administrative skills
Entry level position. Some relevant work experience and / or relevant internship experience preferred. Previous financial data or product experience would be advantageous.
Undergraduate / first-level degree