Job Descriptions :
Manage and grow key corporate client travel programs with a consultative approach within a territory prescribed;
Complete Account Management Plan for clients within individual portfolio to provide a structure for all activities.
Use research and questioning techniques to gain in-depth knowledge about clients in the following areas : business strategy, goals, priorities, and issues;
needs and expectations of the service provider; industry, market, operations and competition in all regions; business cycle; organizational life cycle.
Improve profitability through pricing, alternate revenue generation opportunities and introduction of low cost servicing platforms
Conduct regular business reviews and leverage the Client Review as a consultative tool. Manage follow up with an action plan that is clear and succinct and maintain frequent contact with client along with frequent client visits.
Implement American Express measurement tools and agree key metrics across all service delivery platforms.
Ensure all Service Level Agreement requirements are met and remedial action taken if required and establish a framework to manage client expectations.
Meet compliance requirements by maintaining current signed contracts that includes Service Level Agreement, pricing and product commitments.
Work effectively with Operation and Client management teams on all communications and administrative related tasks, such as maintain client’s profile & other relevant database, answer customers’ enquires & requests, log sales activities & manage day2day servicing issues;
Required Qualifications :
Graduate with at least 5 years of relevant experience, knowledge and understanding of the Business Travel landscape
Strategic and analytical focused
Ability to collaborate and influence internally and externally
Ability to tailor solutions to clients need and self motivated with strong time management skills
Experience interacting with customers in a B2B environment is essential
Fluency in English and Cantonese
Team player and able to work / collaborate with cross functional / market
Knowledge of Salesforce.com and Abacus would be advantageous