Claims Officer / Assistant (Employees' Compensation)
Zurich Insurance Company
Hong Kong

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to handle the Employees’ Compensation claims (with focus on liability and investigation) in the most effective, efficient way whilst delivering a customer centric claims service.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"

Your role

As a Claims Officer, your main responsibilities will involve :

  • With moderate supervision to manage simple-medium standard (moderate severity) claims; ensure claims procedures, documentation are adhered to the group claims management requirement and best practice
  • Take proactive approach in monitoring employees’ compensation claims in order to minimize claims settlement
  • Build up relationship with all stakeholders and achieve compromised settlement to conclude the case at the earliest and avoid litigation
  • Report to claims manager on adverse trend of development of claims and also for the clients with adverse claims experience
  • Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
  • Provide quality customer service to clients and ensure all claims are processed effectively according to the company policies
  • Set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied with
  • Perform any other duties, task oriented or claims related as may be delegated by Claims Manager
  • Your Skills and Experience

    As a Claims Officer, your skills and qualifications will ideally include :

  • Degree / Diploma holder with 3 years claims handling experience, preferably on EC claims
  • ANZIIF / ACII would be an asset
  • Previous handling corporate client would be an asset
  • Knowledge in insurance principles
  • Good knowledge of Employees Compensation Ordinance
  • Interpretation of policy cover
  • Understand industry standards and protocol
  • Knowledge of claims agreements
  • Good command of written English
  • Negotiation skill, both written and verbal
  • Be able to articulate how to prioritize and work to deadlines
  • Desire to learn and be flexible to business change
  • Common sense
  • Knowledge on PC software
  • Candidates with less experience can be considered as Claims Assistant
  • Additional Information Primary work location is Hong Kong. You can apply by clicking on the button Apply online Who we are Looking for a career that will excite, challenge and inspire you?

    Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating.

    You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries.

    It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


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