IT Support Technician
Maersk Line
Hong Kong

Provides onsite support for desktop management, asset management and

physical support for other IT equipment. Has responsibility for

fulfilling incident and service requests that require physical onsite

presence, proactively working with the remote support teams. Has

responsibility for actioning all assigned requests and incidents and for

meeting agreed service levels. Provides technical input and

recommendations to continuous improvement projects both at regional and

We offer

70% Focus will be on IT Procurement and Vendor contracts management for HKG and other APA countries, 30% focus will be on onsite IT support for end user workplace services, projects, asset management, end user training.

Key responsibilities

  • Budget adherence and ROFO Accuracy
  • Following Maersk standard purchasing procedures, completed the corresponding IT procurements request on time
  • Follow approved process for contracts with timely renewal and ensure all live contracts available online.
  • Coordinate with local FIN on the IT procurement payment and ensure no overdue invoices.
  • Maintain the procurement records and generate procurement reports on regular basis
  • Provide onsite support to Maersk Line and other Maersk T&L Supported Business Units (as appropriate) for incidents that are assigned to the Onsite Infrastructure teams and / or cannot be resolved remotely
  • Act as local project coordinator for hardware / software upgrades, country cluster and / or regional consolidation activities and other agreed technical projects.
  • Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)
  • Support and advice for Facilities Management / Office Services regarding office move planning
  • Following Maersk Line global processes, Support Hardware / Software asset management / tracking / auditing
  • On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
  • Ensure that Group IT Security standard processes are followed for services provided
  • Provide VIP support to selective customers as per SLA and agreement
  • Required experience

  • Should have minimum 3-5 years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support in IT departments.
  • Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate IT vendor contracts management.
  • Should be familiar with IT procurement process and have cost leadership in mind.
  • Should be able to establish a good working relationship with vendors responsible for delivery of procurement requests on time.
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