Human Centric Experience Director - APAC (Flexible Location)
Hong Kong, Hong Kong

Accountable for strategy development and implementation of programs associated with the delivery of Workplace Services across Asia markets.

Ensures consistency in support provided by the team through continuous review and improvement of existing processes.

Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization

Supports and ensures banks security access control policies & procedures are adhered to by the team

Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Manages Workplace Experience team members and third-party service providers on-boarding process, including new employee orientation, training, equipment and software ordering.

Makes recommendations on annual budgets; Ensure all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets

Manages accuracy, production, quality, and retention of program materials, which may include administration of SharePoint sites or similar.

Ensures client and company materials comply with client and company brand guidelines.

Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur, or new responsibilities are assumed

Ensuring the current policies, procedures and guidelines are being followed by associates

Establishing and maintaining excellent working relationships with key internal departments and clients, as well as with external purveyors and contractors supporting the partnership at the relevant locations

Manages teams in one or more offices; provides direction on employee management (recruitment of talent, performance management, etc.

Makes recommendation on budgets and cost reduction

Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.

Ensures safety & security standards are met by those delivering workplace experience services, whether company employees or third-party service providers

Assists in the completion of the office Business Continuity Plan

Performs other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BA / BS).

Minimum of 8 years related roles required.

Previous managerial and multi-country experience required



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