Senior / Customer Service Officer, Call Centre
China CITIC Bank International Limited
Hong Kong, Hong Kong

Key Responsibilities

  • Provide phone banking services to customers including the handling of product enquiries, financial transactions and related operations.
  • Exploit business opportunities and improve product cross-sell ratio.
  • Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests.
  • Requirements

  • Secondary education or above.
  • 1 year of customer services experience in retail banking is preferred.
  • Good telephone manner and communication skills.
  • Good command of written and spoken English and Chinese (including Putonghua).
  • Willing to perform shift duty.
  • Fresh graduates will be considered.
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